Every buyer question, answered before it stalls the deal.
When a prospect asks something your Trust Center doesn't cover, a scoped thread opens — AI drafts the reply from your approved library, your team approves it, and the whole exchange lands on the deal record.
EU customer data is stored in eu-west-1 (Ireland) with in-region backups. Data residency is contractually guaranteed in our DPA §6.
Why it matters to sales
Security follow-ups are where deals go quiet.
The buyer's question sits in someone's inbox; a week later the deal has drifted. Conversations puts a clock, an owner, and an AI draft on every thread — so nothing waits on a forwarded email.
SLA targets are configurable per trust center; drafting share reflects teams with a mature answer library.
AI drafting
The reply is written before you open the thread.
The moment a question arrives, AI drafts a grounded answer from the same approved library that powers your questionnaires — confidence-scored and source-cited. Your team sends, edits, or regenerates. Nothing goes out under your name unapproved.
- Auto-draft on arrival — the first reply is waiting when you are
- Grounded & cited — every draft shows its confidence and sources
- Live presence — see when the buyer is viewing, answer while they're there
Confirmed security incidents are triaged by severity; affected customers are notified within 72 hours of confirmation, with a named contact and remediation timeline. This is a contractual commitment in our MSA §11 and detailed in our Incident Response Plan.
Triage & SLA
The urgent thread finds you.
Threads are prioritized by deal value, SLA clock and buyer signals — an "Attention" view surfaces what needs a reply now, and a triage board shows the whole queue at a glance. Assign owners, snooze, resolve; the SLA is measured either way.
- SLA clocks — first-reply targets per center, breach warnings before they happen
- Deal-aware priority — a $128K opportunity's question outranks a cold visitor's
- Owners & internal notes — hand off with context that never reaches the buyer
Your rules of engagement
Open to every buyer. Governed like everything else.
Let anonymous visitors ask before they register — the thread links to their account automatically if they sign up later. Decide when AI drafts, what response time you promise, and what happens when the team's offline.
- Anonymous-friendly — SME buyers ask without friction; history is never lost
- Response targets — promise 1 business hour or 1 business day; you're measured on it
- Scoped answers — AI only draws on what this visitor is allowed to see
Starting a conversation
AI drafting
Response targets
Get started
Never let a buyer question go quiet.
Turn security follow-ups into fast, governed, on-the-record exchanges — with AI doing the drafting and your team doing the approving.